Customer Care and Support

DCM Corporation not only offers its customers high quality, leading-edge products, it adds to the value of its partnerships with its clientele by providing them with thorough, responsive and knowledgeable technical service and professional, savvy and engaging marketing assistance. Furthermore, DCM Corporation works with clients to minimize or altogether avoid the complications associated with the shipping of their orders. DCM Corporation stands firmly behind its philosophies, its products and, very importantly, its clients.

Technical

DCM Corporation prides itself on having built the most complete knowledge base of organic fertilizer formulation, characteristics, and applications in the industry. Support from our expert technical staff and R&D specialists is one of the key benefits of working with DCM Corporation.

Live expert product advice and technical assistance
DCM Corporation’s expert technical staff can be contacted by phone (or online chat?) from 8–12:00 am EST except for weekends and Belgian holidays and via e-mail or voicemail at any other time, after which you can expect a prompt response addressing your questions or concerns

New product information
Rest assured that your company will be kept abreast of the latest product developments and new technologies from DCM’s product pipeline.

MSDS and Technical Data Sheet assistance
DCM Corporation’s technical experts are prepared to guide and supply available information to your staff when material safety and technical data sheets must be developed.

Custom application and product development
DCM technical experts, R&D specialists and salespeople can work with your company to address specific fertilizer needs for a particular market segment or specialty application by the identification existing formulas that can fill these needs or by the development of new formulas to meet these needs. As with all new product development activities, field trials may still be needed to optimize formulas which will likely involve additional costs to the client.

Plant and soil diagnostic service (minimal fees may apply)
In the event that a DCM client has a customer complaint alleging problems with a crop or stand of plants as a result of using a DCM product, DCM plant and pest diagnostic experts will guide the client on how to proceed with sample collection and analysis at an appropriate plant and soil diagnostic laboratory. DCM plant and pest diagnostic experts and technical experts will then work with the client on interpreting the results and resolving the situation thereafter.

Marketing

DCM Corporation has built a full-service marketing department which continues to be one of the cornerstones of DCM’s success. Upon request, DCM Marketing’s experienced and comprehensive staff of marketing specialists and designers are also prepared to use the same tools, skills, creativity and acumen that have been critical to DCM’s success to help interested clients.

Print and electronic advertisement design assistance
Print and IT design professionals and marketing specialists at DCM Corporation can work with clients to help them design and implement print and web advertising strategies and materials.

Package and display design assistance
At the forefront of the success of DCM retail products have been the attractive, effective and market-leading packages, signage and store displays. Let DCM Marketing help your company design attractive and informative packaging and visual communication components to help your company present its DCM fertilizers in the best manner.

Brochure and flyer information, artwork and ideas
Another part of DCM Corporation’s marketing success has been its production of useful brochures and flyers for horticulture and landscape professionals and home gardeners. These items have been great tools for supplying professionals and consumers with the latest information or tips on DCM product use and seasonal plant or crop care. Such printed materials also provide a mechanism to feature new products and upcoming promotions. DCM Marketing can contribute useful information, graphic elements and ideas to introduce your customers and end users to DCM organic fertilizers.

Transportation and Logistics

DCM Corporation has a well-established and experienced full-service Transportation and Logistics department, which can provide comprehensive assistance on road, rail, and water transport matters to clients. Customers may designate how they receive their orders by selecting an option from a list that includes:

EXW
Ex-works means that the seller delivers the goods when he places them at the disposal of the buyer at the seller's premises or at any other named place. The goods are not cleared for export and are not loaded on a collecting vehicle.

FOB
Free on Board means that the seller delivers when the goods pass the ship's rail at the named port of shipment. The seller clears the goods for export.

CFR
Cost and Freight means that the seller pays the costs and the freight to bring the goods to the named port of destination. The risk is transferred to the buyer once the goods have passed the ship's rail in the port of shipment. The seller clears the goods for export.

CIF
Cost, Insurance and Freight means that the seller pays the costs and the freight to bring the goods to the named port of destination. The risk is transferred to the buyer once the goods have passed the ship's rail in the port of shipment. The seller procures and pays for maritime insurance. The seller clears the goods for export.

DDU
Delivered Duty Unpaid means that the seller delivers the goods to the
buyer, uncleared for import and unloaded at the named place of destination

DDP
Delivered Duty Paid means that the seller is responsible for all transportation costs and duties and bears all risk until the goods have been delivered to the buyer at the named place of destination.